Refund and Returns Policy for Powerbina

We at Powerbina are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not satisfied, please read through our Refund and Returns Policy below. This policy outlines the process for returns and refunds for products purchased from our online store.

Updated on: 12/12/2024

1. Return Eligibility

• Timeframe for Returns:
  You can return any unused and unopened products within 30 days from the date you receive your order. To be eligible for a return, the product must be in its original condition with all seals, packaging, and tags intact.

• Non-returnable Items:
  Certain items are non-returnable, including:

  • Used or opened cosmetics and skincare products
  • Personal care items (for hygiene reasons)
  • Sale or clearance items (unless defective)

2. Return Process

• How to Initiate a Return:
  To start the return process, please contact our customer service team at [email protected] or call us at (608) 536-3941. Please provide your order number, the item(s) you wish to return, and the reason for the return.

• Return Authorization:
  Once we receive your return request, we will provide you with a Return Authorization Number and detailed instructions on how to return the product. Returns will not be accepted without prior authorization.

• Return Shipping:
  You are responsible for the cost of return shipping, unless the product is damaged, defective, or incorrect. Please ensure the item is securely packaged to avoid any damage during the return transit.

3. Inspection and Refund Process

• Return Inspection:
  Once your return is received, we will inspect the item(s) to confirm that they are in unused, resalable condition with original packaging. If the product does not meet our return policy criteria, we may refuse the return or issue only a partial refund.

• Refund Processing:
  If your return is approved, we will process your refund within 7-10 business days from the date we receive the returned product. The refund will be issued to the original payment method used for the purchase.

• Refund Timing:
  Please note that depending on your bank or payment provider, it may take an additional 3-5 business days for the funds to appear in your account after the refund is processed.

4. Damaged, Defective, or Incorrect Items

• Damaged or Defective Products:
  If you receive a product that is defective or damaged, please contact us within 7 days of receiving the order. We will either send you a replacement item at no extra charge or provide a full refund.

• Incorrect Items:
  If we have mistakenly sent you an incorrect item, please contact our customer service team as soon as possible. We will cover the cost of return shipping and provide the correct product at no additional charge.

5. Exchanges

• Product Exchange:
  If you would like to exchange an item for a different size or color, please initiate a return for the original product, and place a new order for the desired item. Please note that exchange requests are subject to product availability.

6. Refunds for Promotional Items

• Promotional or Discounted Items:
  If you purchased a product with a promotion or discount, the refund will be processed based on the actual amount paid, not the original price. Any special offers or discounts applied to the order will be taken into consideration.

7. Refunds for Shipping Costs

• Shipping Fees:
  Shipping costs are non-refundable, except in cases where we made an error with the order, or the product is defective or damaged.

• Free Shipping Promotions:
  If you return an item that qualified for free shipping (e.g., an order over $50), the actual shipping cost will be deducted from your refund if the return brings the order total below the free shipping threshold.

8. Customer Service and Contact

If you have any questions about our return or refund process, or if you need assistance with your return, please reach out to our customer service team. We are happy to assist you!

• Email: [email protected]
• Phone: (608) 536-3941
• Website: https://powerbina.com
• Street: 12130 County Kk Hwy
  Soldiers Grove, Wisconsin(WI), 54655

Thank you for shopping with Powerbina! We value your satisfaction and strive to make the return and refund process as easy as possible. Should you encounter any issues with your purchase, don’t hesitate to contact us.