Sales Policy for Powerbina

Welcome to Powerbina, your trusted destination for premium beauty products. We are committed to providing a smooth and satisfying shopping experience. Below is our sales policy, which outlines the terms and conditions for purchasing from our store. Please take a moment to review these details before making a purchase.

Updated on: 12/12/2024

1. Ordering and Order Processing

  • Placing an Order:
    You can place orders online through our official website, https://powerbina.com. Simply browse through our categories, select the items you wish to purchase, and proceed to checkout. If you need assistance, feel free to contact us via email or phone for help with your order.

  • Order Confirmation:
    After placing your order, we will send you an email confirming your order and the details of your purchase. You will receive an order number, which you can use for tracking and customer service inquiries.

  • Order Processing Time:
    We strive to process all orders as quickly as possible. Our team works diligently to ensure your order is prepared and dispatched within 24 hours on business days. Orders placed on weekends or holidays will be processed on the next business day.

  • Shipping and Delivery:
    Once your order has been processed, it will be shipped via your selected shipping method. You will receive tracking information via email to monitor the status of your shipment.

2. Payment Methods

  • Accepted Payment Methods:
    We accept a variety of payment methods for your convenience, including:

    • Major credit and debit cards: Visa, MasterCard, American Express
    • PayPal
    • Apple Pay and other secure online payment options

  • Secure Transactions:
    Powerbina takes your privacy and security seriously. All payment transactions are processed through a secure, encrypted gateway to protect your personal and financial data. We use advanced SSL encryption technology to ensure that your information is safe during the checkout process.

  • Payment Confirmation:
    Once your payment has been processed successfully, you will receive an email confirmation with the details of your order and payment receipt.

3. Shipping Policy

  • Shipping Coverage:
    Powerbina offers nationwide shipping within the United States. We work with trusted shipping carriers to ensure that your products are delivered safely and on time.

  • Delivery Time:
    The standard delivery time for orders is 3-7 business days, depending on your location. You will be notified when your order has shipped, and you will be provided with a tracking number to monitor the delivery progress.

  • Shipping Fees:
    Shipping costs are calculated based on the weight, size of the order, and destination address. You will be able to review shipping fees at checkout before confirming your order.

  • Free Shipping:
    Enjoy free standard shipping on orders over $50 within the United States. This offer applies to all products in the store, including discounted and sale items, and is automatically applied to eligible orders during checkout.

  • Expedited Shipping:
    If you need your items sooner, expedited shipping options are available. Select your preferred shipping method during checkout for faster delivery options.

4. Return and Exchange Policy

  • Return and Exchange Window:
    We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return or exchange items within 30 days of receiving your shipment. Please ensure that the items are unused and in their original packaging, including all seals and tags.

  • Return or Exchange Process:
    To initiate a return or exchange, simply contact our customer service team at [email protected] or call us at (608) 536-3941. Our team will provide you with a return authorization number and instructions for returning the product. You can then send the product back to us using the carrier of your choice.

  • Defective or Damaged Items:
    If you receive a defective or damaged item, please contact us within 7 days of receiving the order. We will arrange for a full refund or replacement at no additional cost. To expedite this process, please provide us with photos of the damaged item.

  • Return Shipping Fees:
    For defective or incorrect items, Powerbina will cover the cost of return shipping. In cases where the return is due to personal preference (e.g., the product is not as expected), the customer is responsible for return shipping fees.

5. Warranty Policy

  • Warranty Coverage:
    Due to the nature of our beauty products, they do not come with a formal warranty. However, if your product is found to be defective, damaged during transit, or not as described, we will provide a full return or exchange within 30 days of purchase.

  • Product Quality Assurance:
    We carefully inspect all products before shipping them to ensure they meet our high standards. If any product does not meet your expectations due to manufacturing defects, we will gladly exchange or refund the item for you.

6. Promotions and Discounts

  • Seasonal and Special Promotions:
    Powerbina offers periodic promotions, sales, and special discounts throughout the year. These promotions will be announced via our website, email newsletters, and social media channels. Be sure to subscribe to our newsletter for exclusive deals and updates!

  • Discount Codes:
    We offer discount codes during specific promotional periods. These codes can be applied at checkout for additional savings. Each code will have its own set of terms and conditions, including expiration dates.

  • Exclusions:
    Please note that certain products may be excluded from promotional offers or discounts. Check the specific terms of each sale or promotion for further details.

7. Privacy and Security

  • Privacy Policy:
    We respect your privacy and are committed to safeguarding your personal information. All information provided during the checkout process, including your name, address, and payment details, will be kept strictly confidential.

  • Data Usage:
    The personal data you provide will only be used to process and fulfill your orders, improve our website, and provide customer support. We will not share your data with third parties unless required by law or explicitly authorized by you.

  • Data Security:
    All your sensitive payment information is encrypted and securely stored. We comply with all relevant data protection laws to ensure the highest level of security for your personal and financial data.

8. Contact Us

If you have any questions or need assistance, please don’t hesitate to contact our customer service team. We are always here to help!

  • Email: [email protected]
  • Phone: (608) 536-3941
  • Website: https://powerbina.com
  • Street: 12130 County Kk Hwy
    Soldiers Grove, Wisconsin(WI), 54655

Thank you for choosing Powerbina! We are dedicated to offering you the best quality beauty products and providing exceptional customer service. Your satisfaction is our top priority, and we look forward to serving you.